Job Description - Chief Executive
a highly visible and influential role
JOB DESCRIPTION AND PERSON SPECIFICATION
DACC is a dynamic member–led organisation working to support local businesses and to represent their interests. We provide a strong voice for the business community and also help promote Dundee & Angus as a world class destination. This important role requires energy and enthusiasm as well as considerable commitment, diplomacy, commercial acumen and operational efficiency. The role is varied and demanding, but offers a unique opportunity to work with a wide range of businesses towards the overall goal of helping to grow a more prosperous and successful local economy in Dundee & Angus.
Dundee and Angus Chamber of Commerce (DACC) was formed in January 2007 by thirty members of the previous Dundee and Tayside Chamber of Commerce, which ceased trading suddenly due to financial difficulties. From small uncertain beginnings, DACC has grown steadily to become one of the top six chambers of commerce in Scotland with:
- 430 member businesses employing around 35,000 people
- 12 supportive, dynamic and influential Platinum Members who are all major employers, expert in their field and key to the local economy
- A good mix of member businesses including sole traders, small businesses, SMEs and larger employers – representing the private, public and third sectors
- A committed and representative Board of Directors nominated by members and ratified at our lively and well attended AGM
- A well established media profile and a reputation for being a strong voice for business
- A lively annual programme of topical business events, attracting high profile and influential speakers
- An excellent range of member services, benefits and discounts
- An in-house Export Certification service in partnership with Aberdeen and Grampian Chamber of Commerce
- Influence and impact at the heart of local economic development and with a wide range of stakeholders
- A good reputation as the leading business membership organisation in Dundee and Angus
- A not-for-profit company with annual turnover of circa £210K and a team of 5 talented staff
- A modern and well equipped rented office suite on Dundee’s waterfront
- A healthy bank balance, with small surpluses recorded in most operating years
- A strong local brand, associate membership of The Scottish Chambers of Commerce (SCC) and affiliation to British Chambers of Commerce (BCC) via our partnership with Fife Chamber Chamber of Commerce
For the most comprehensive summary of what we do, refer to our website and main social media channels Twitter, Linkedin and Facebook. Candidates selected for interview will be expected to be fully familiar with the content of these communication channels.
SECTION 1 – JOB DESCRIPTION
The Chief Executive is accountable to the Chamber Board of Directors and has lead responsibility for running the business and successful operations on a day to day basis. The Board sets strategic direction and is responsible for governance and accountability to our member shareholders. We are aiming for an annual member retention level in excess of 80% and to steadily improve member satisfaction levels. This role will be core to achieving that ambition. Regular tasks include -
Serve and represent the interests of members
Manage and coordinate all operational activities
Lead and motivate the staff team
Monitor and improve procedures, processes and operational activities
Provide operational and strategic advice to the President and the Board of Directors
Grow membership, turnover and profitability
Implement the strategic objectives set by the Board, draft and implement the business plan
Prepare for meetings of the Board working closely with the President
Oversee financial accounting including preparation of management accounts and forecasts
Lead on media and public relations – broadcast, print, TV and radio etc.
Recruit and manage employees and volunteers
Ensure good record keeping and maintenance of databases and IT equipment
Represent the Chamber locally, nationally and internationally as required
Manage and coordinate several key relationships, for example with our Platinum members and local and national government agencies
More detailed responsibilities:
Directs and organises specific projects.
Plans and arranges meetings, supervises the preparation of communications, reports and other publications.
Controls and monitors expenditure. Prepares annual budget and forecasts for approval by the Board of Directors; approves expenditure in line with the Governance Framework and procurement guidelines.
Directs all membership growth efforts. Monitors record keeping and works closely with the Membership Manager to report progress to the Board and ensuring targets are met.
Deploys staff, performance appraisal, coaching, organises personal development and training, handles disciplinary matters and employment policy matters.
Ensures Chamber policy, as established by the Board, is properly recorded. Assist the Board, members and the staff in interpretation of policy.
Under the direction of the Board of Directors, maintain continuity and consistency in Board and Chamber governance procedures.
Work closely and productively with a wide range of community and civic organizations.
Responsible for directing all external communications and maintaining high quality standards of correspondence, publications, and press releases etc.
Public Speaking at appropriate meetings, events, conferences, business and award dinners and business breakfasts.
Directs office maintenance, including replacement of equipment.
SECTION 2 - CORE COMPETENCES
Customer focus and team working
Adopt a highly customer focused approach with members, partners and stakeholders. Be an inspiring leader and a collaborative and supportive colleague. Actively contribute to a positive and friendly working environment. Coach and support the team, interns and individuals on work placement.
Cost effectiveness and efficiency
Plan and organise activities, appointments, travel and expenses etc to achieve good value for money, minimise running costs and make efficient use of time. Allocate personal time carefully in the context of the business plan objectives.
SECTION 3 - PERSON SPECIFICATION
This high profile role requires a strong mix of leadership, management, relationship building and advanced communication skills. Candidates will have a successful track record in senior management and building effective working relationships, coupled with inspiring leadership qualities to motivate our small team and many working partners. You are likely to be well regarded in your field of knowledge and expertise, generating respect and credibility with ease. You will implement the strategic objectives set by our all-member Board of Directors and must be creative and resourceful enough to ensure we continue to offer a compelling range of useful services and benefits.
A background in senior management and success in business is likely to have a good fit with this role, ideally with an HND or above level qualification in a relevant topic. You must have a demonstrable track record of successfully managing complex projects, developing high performance teams and successfully juggling competing priorities.
- Strong track record (at least 5 years) in a relevant senior management role.
- Experienced team leader (at least 5 years) able to motivate and inspire direct reports, undertake performance appraisal, coaching and identify training needs and skills gaps
- Expert budget manager, including cost monitoring and financial reporting
- Highly self motivated and taking personal responsibility for managing the workload
- Confident and convincing public speaker
- A natural team player and knowledge-sharer who shares and applies best practice for the benefit of the business and the team
- ‘Can do’ attitude to addressing challenges and opportunities.
- Excellent oral and written communication, experience with Microsoft Office packages
- Demonstrable track record of success in a demanding customer-facing role
- Clean driving licence and own vehicle
- Sales experience
- SAGE software awareness and understanding
Terms and Conditions
The successful candidate will initially be employed on six months probation. A permanent contract will be offered thereafter, subject to satisfactory completion of the probationary period. This is a full-time role of 35 hours weekly, but with regular unsociable hours (including evenings and early mornings) to participate in the majority of Chamber events.
The salary offered is circa £45K per annum depending on previous experience, with 33 days paid annual leave (including public holidays). A bonus may also be available for outstanding performance against SMART targets drawn down from the Business Plan. DACC does not currently offer a pension plan but, as a small business, will comply with the timescale for auto-enrolment set out by the government.
Applications by closing date Fri 12 Sept, by email with CV and cover letter to:
Unfortunately, late applications cannot be considered.