FAQs

We’ve redesigned our membership to better reflect the diverse needs of our members. Instead of basing membership on organisation size, our new tiered, choice-based model focuses on the level of support, visibility, and engagement each business needs to thrive. The Chamber has moved to a choice-based model to put members in control allowing you to select the membership tier that best aligns with your goals, priorities, and stage of growth. 

Previously, membership was based on company size and number of employees. The new model is based on value and outcomes - giving every member the flexibility to choose the level of engagement and support that fits them best.   

There are five tiers: Start Up, Bronze, Silver, Gold, and Platinum. Each tier offers a different level of benefits, support, and opportunities to better suit your business needs.  

The new tiered membership model will officially launch on 1 January 2026. From this date, monthly paying members will move to the new pricing structure, while annual paying members will transition to the new choice-based model at their next 12-month renewal date. Annual members can, however, begin utilising their new tier benefits immediately. All existing members will be smoothly transitioned into the tier that best reflects their business profile, ensuring continued access to the most relevant benefits. 

Membership fees have been re-evaluated to reflect the benefits of each tier. Any changes will be clearly communicated during your renewal or transition process.

Our Membership Team is here to assist you with any questions or support you need. You can reach us at: membership@dundeeandanguschamber.co.uk or on 01382 228545.  

Log in through the Chamber website. If you’ve forgotten your credentials, request a password reset or contact the Chamber Team.

The Membership Team can help if you have any queries about Membership. Your account manager is your main point of contact, and they can guide you through everything from upgrades to renewals.  

Yes - all Silver and Gold Members, and Platinum Partners can arrange meetings with the Chamber Team for support and business discussions. Our Membership Team will still be available via email or phone if you have a query! You can also speak to Ava, our online assistant, available via the website.    

Yes, the Member Directory is available to all membership tiers, allowing you to connect and build valuable business relationships. 

From 1 January 2026, you’ll move onto to our new tiered membership system, with access to the benefits aligned to your assigned tier. If you’d like to discuss the tier you’ve been moved to, please contact membership@dundeeandanguschamber.co.uk. 

Yes – regardless of your tier, if you refer a member to us take advantage of additional  promotion.    

Each tier is designed to support your business needs and ambitions. Our team can help you assess which level best aligns with your goals whether you’re focused on networking, growth, visibility, or strategic influence.  

Yes, you can upgrade your tier at any time as your business grows or needs change. Annual payers pay the difference for the remaining months until their next renewal, and monthly payers move to the higher tier starting the following month.   

Memberships can only be downgraded at your renewal date. To find out when your next renewal date is, visit the Member Dashboard.

Each tier offers a unique mix of benefits from business support at the Start Up level to premium visibility at the Platinum level. Full details are available here.

No, membership is now based on value rather than headcount or company size. 

Yes, you can register multiple organisations under our Gold or Platinum tiers. In this arrangement, one organisation is designated as the parent company, and the remaining organisations are recognised as subsidiaries. Only one membership fee is payable, but each organisation will have its own account and access to membership benefits. 

Yes! The start-up offer is designed to support new organisations within their first 12 months of trading benefit from a reduction in fees to get the ball rolling with their business. If you’re close to that mark, please contact the Membership Team to discuss your eligibility. After the initial 12-month period, you’ll be invited to choose the membership tier that best suits your growing business.  

You can either pay an annual one-off fee or pay in 12 monthly instalments via GoCardless. A direct debit mandate must be set up via GoCardless. Our Membership Team can help you with this quick and secure process.  

The total cost remains the same, whether you pay annually or in monthly instalments.  

There is no trial or refund period, so we recommend speaking with our Membership Team before joining to make sure you’re selecting the tier that aligns best with your goals.  

If payment isn’t received within 45 days, access to member benefits will be paused and your account will be restricted until overdue invoices are settled.  

You can view your renewal details in your Member Dashboard or by contacting the Membership Team.  

A 30-day written notice is required before your renewal date. Notice should be sent to Membership@dundeeandanguschamber.co.uk. 

The Member's Lounge is included for Silver and Gold Members, and Platinum Partners. If you’re in the Start-Up or Bronze tiers and want to use the space, you can purchase a monthly pass for £25 + VAT, payable by card in advance through the Chamber website. This fee is charged per organisation, per calendar month. Our Membership Team is happy to help if you’d like to arrange access or have any questions.

You can purchase a pass in advance via the website, or you can purchase your monthly pass at Reception for £25 + VAT.  

Guests can be brought in only if you’ve booked a private meeting room; otherwise, lounge access is for members only. This applies to Start-Up and Bronze memberships. If your guest has their own Silver, Gold, or Platinum membership, they are welcome to use the lounge independently.

No - your guests do not need their own memberships to attend a meeting you’ve booked. Access to meeting rooms is included through your membership or booking. Please note that non-member guests cannot use the Members Lounge before or after the booking, unless they have their own membership.

Passes last for one calendar month and do not auto-renew. If you'd like to discuss upgrading your membership to include the Member Lounge so you can avoid paying each month, speak to our Membership Team. 

Yes, changes can be made up to 48 hours prior to the start of your booking. Please call us on 01382 228545 to discuss your booking. Any changes made within two days of your arrival may incur additional costs.

Event invitations will clearly indicate which membership tiers have access. While some events are open to all members, others are exclusive to specific tiers. 

You can only attend events that are within your tier and below. Should you wish to upgrade your membership, simply contact the Membership Team to pay the difference for the remaining months of your membership as an annual payer, or pay the monthly price of your new tier from the following month. 

Yes! Entry is open to all members - simply check eligibility and entry timelines on our Awards page when applications open in May. All members are welcome to attend the awards ceremony.  

Speaking opportunities are prioritised for Silver and Gold Members, and Platinum Partners to showcase their expertise. Should you wish to upgrade your membership for our speaker opportunities, please contact our Events or Membership Teams. 

Yes, we’re hosting several drop-in sessions throughout December and early 2026 to answer questions and explain how the New Membership Model will work. Information can be found via the Events Page on our website.   

Absolutely! Our In Your Shoes feature is open to Silver and Gold Members, and Platinum Partners who want to share their business journey. Contact our Membership Team at membership@dundeeandanguschamber.co.uk to get started.

Yes, all members can share their news on our website. Members in the Silver, Gold, and Platinum tiers can also benefit from increased visibility through features in our weekly e-newsletter and LinkedIn newsletter, subject to availability. 

Silver and Gold Members, and Platinum Partners can benefit from inclusion in our weekly Events Newsletters. Contact our Events Team at events@dundeeandanguschamber.co.uk to request a slot in an upcoming Events Newsletter.   

From January 2026, we’re launching our brand-new Chamber Podcast. We’ll begin featuring Gold Members and Platinum Partners on our platform. If you’d like to register your interest in being featured, please contact the Membership Team.

Both are available to download from your Member Dashboard. 

Yes - Gold Members, and Platinum Partners can include up to one charitable partnership as part of their group benefits. 

Yes, the discount of up to 50% continues for eligible international members.

Yes - all members receive a unique membership number, accessible in your dashboard or welcome email. 

Members can move to a lower tier at their upcoming renewal date. You can find when you are due to renew in your Member Dashboard.

International Members will move into the same tier structure with value-based benefits.  

The rejection fee remains £10 per rejected application. This fee covers the administrative time required to review and process applications that do not meet the rules as laid out by the British Chambers of Commerce.

Gold and Silver tier members will have access to International Drop Ins, and Platinum Partners can benefit from one-day international training, covering a range of topics.