Tenants offer strong approval of Angus Council housing


22nd January 2021

Tenants have expressed high levels of satisfaction with Angus Council’s Housing Service.

A recent Customer Satisfaction Survey carried out by independent consultants Research Resource by phone, reported big improvements in how customers rate Angus Council as their landlord, across all areas of the service.

More than 1000 tenants took part in the survey, a report to today’s meeting of the Communities Committee confirmed today.

88% of respondents said they are very satisfied or fairly satisfied with the overall service provided by the Council. 86% are very satisfied or fairly satisfied with the value for money they get for their rent.

The Council’s Housing Service plays a vital role in helping to maintain the fabric and urban environment of the towns and villages across Angus. And so, it is hugely encouraging that 92% of respondents said they are very satisfied or fairly satisfied with the way Housing Service’s manage their neighbourhood.

Communities Convener, Cllr Mark Salmond said: “We thank all our tenants who took time to give us their views. We fully recognise just how important it is to hear the opinions of those people with first-hand experience of paying for and receiving our services.

“It is good to know that, with that experience, the vast majority believe that we provide good value for money. The survey clearly demonstrates that we are going in the right direction, but we must not rest on our laurels, as there are still areas where we can do better. Our team will continue working hard to deliver further improvements in the years ahead.”

Tom O’Brien of the Council’s Tenant Steering Group said: “These results are good news. I’m particularly impressed by the dramatic improvement in the level of satisfaction tenants have with opportunities to participate in the landlord’s decision-making processes. This has risen from 59% last time, to 94%. I think that underlines the success of our customer engagement strategy. There are areas that still need work, and these will be addressed going forward.”

There is a wealth of information and advice available on our dedicated Housing webpages.

Angus Council

Angus Council works to create strong secure communities, an enterprising workforce, and sustainable development over the range of public services for which it has responsibility. We are a customer and citizen focused organisation and work to deliver accessible, effective and efficient services for the county\'s population.

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