Following customer feedback and a public consultation, Royal Mail has decided to enable customers to post a greater range of items through its Small Parcels format.
Customers are now able to send items such as clothing, shoes and small electrical items through its new deeper Small Parcel format measuring 35cm x 25cm x 16cm. Currently, items of that size are classed as a Medium Parcel.
The new deeper Small Parcel size will be in addition to the existing wider Small Parcel format measuring to 45cm x 35cm x 8cm. The change applies to consumers, small non-contract business and franking customers. The price change will ensure Royal Mail offers the cheapest price in the market for shoe box size parcels of up to 1kg in weight.
Nick Landon, Managing Director of Royal Mail Parcels, said: “Royal Mail has responded to feedback from customers and stakeholders to enable customers to send a greater range of items through our Small Parcels format.
\'Royal Mail will continue to respond to changing customer needs and support the growth of the UK parcels market. Royal Mail constantly engages with its customers, will continue to do so and may propose further changes in the future to meet customer and market requirements and remain competitive.\'
