Arbroath contact centre Journeycall is in the process of setting up 350 staff to work from home after being identified as a key worker due to its support to the transport industry.
Among its clients, Journeycall provides smart card technology and customer support for Transport for London and West Midlands Trains.
Last week, the business received a letter from the London Mayoral Office confirming it had been identified as a key worker, among “those who will keep the air, water, road and rail passenger and freight transport modes operating during the Covid-19 response including those in supply chains”.
Journeycall said it had dealt with an increased number of customer service inquiries in the past month, as well as providing three additional emergency lines purely to support key workers as they travel in this critical time.
The company is undertaking the massive task to allow working from home. Some 120 staff have already moved to home working, with another 80 to follow in the coming days.
A total of 350 staff will be working from home by the end of the process.
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Journeycall Ltd
Journeycall specialises in the provision of unique, independent and specialist contact centre and fulfillment services to the smartcard and public transport industries within the UK.
