Converged Communication Solutions has appointed a new IT delivery manager to further enhance the service, support and advice that it offers to small and medium-sized enterprises.
Mark Johnson has joined the Scottish IT company, which has offices in Aberdeen and Inverness, in this newly created role. He brings extensive experience to the position, having worked in the IT sector for 35 years. During this time, he has managed IT operations for office moves, infrastructure refreshes, new system deployments, and company acquisitions and their integration into existing systems and networks.
At Converged, Mark will work with clients, particularly small and medium-sized enterprises, to explore opportunities for making IT, Internet connectivity, telephony and cybersecurity changes within their organisation over a defined time period. With many SMEs having sourced services on an ad-hoc basis, undertaking an integrated analysis of the entire IT system can bring many benefits including improvements to business performance, cost savings and supporting growth.
Mark will also oversee the firm’s experienced IT support team, which prepares and maintains servers and networks to ensure maximum uptime and is responsible for assisting clients in resolving technical difficulties that they have encountered 24 hours a day.
Along with two other colleagues, Mark joined Converged in April, just as the country was getting used to working from home during lockdown. With robust IT systems in place and an HR department that adapted its staff induction process, Converged demonstrated the ease with which new employees can join companies whilst working remotely.
Commenting on his role, Mark said: “Converged has an excellent ability to deliver technical solutions to problems. Often smaller companies do not understand where their IT related problem lies in order to seek help. It can be the case that an SME’s IT infrastructure, application and device portfolio grows organically as services are added in response to business needs. This unplanned approach inevitably brings about inefficiencies and can leave the company open to risk.
“My job is to work with these organisations to deliver an IT audit and then lay out a clear and non-technical vision for IT change over a set period of time, detailing essential and non-essential works and related costs. In doing so, we can give smaller businesses and organisations tailored access to a superior level of expertise at significantly less expense than employing an in-house IT technician. Our belief is that all businesses should be able to access enterprise level IT services, not just larger companies.”
Neil Christie, managing director of Converged, said: “Lockdown created a seismic shift in how people work. The requirement to work remotely has underlined the need for organisations of all sizes to have robust systems and technology in place to enable staff to work safely and efficiently outwith the office. These are themes that will only strengthen in the future and everyone needs to be prepared for that.
“Mark brings a great deal of knowledge, experience and insight to his role which will be invaluable to clients seeking to improve their IT systems for varying business reasons. His first-hand experience of joining Converged whilst our team worked remotely is one he will be able to draw upon when advising organisations that are looking to upgrade remote working capabilities.”
Converged Communication Solutions is an independent, Aberdeen-headquartered IT support, telephony and Internet service provider. Established in 2005, the company has grown from a two-man operation into a fully integrated communications company with around 30 staff, which includes a strong technical support team. The firm provides organisations across Scotland with a single and accountable service for their telephony, Internet, networking and cybersecurity requirements. Converged is an official partner of CityFibre’s Aberdeen project and has a strategic partnership with leading data centre provider brightsolid. More information about Converged Communication Solutions is available at www.converged.co.uk or telephoning 01224 656380.