Dundee Citizens Advice Bureau - Job Vacancy


9th December 2020

Dundee Citizens Advice Bureau is an independent and innovative advice organisation, providing holistic advice and support to local people.

About the role

> Job Title: Bureau Triage Support Assistant
> Location: Dundee
> Hours per week: 35 hours per week
> Type of contract: Fixed-term contract until 31 March 2021 (possible extension if funding secured)
> Salary: £20,932 - £22,258 per annum (commensurate with experience)
> Closing Date: 18th December 2020
> Interviews: 21st December 2020

About the job
We are looking for a client-focused experienced telephone triage support assistant for our bureau. This role is our front line contact, answering our busy helpline and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our Session Supervisor.

The successful candidate will be an all-rounder, with exceptional organisational and multi-tasking skills. You will have relevant experience, excellent customer service skills and demonstrate strong oral and written communication skills. Proficiency using a range of IT tools to carry out your work as well as a sound knowledge and proven experience of databases, websites, social media and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Employee benefits
Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

How to apply
Please contact Lucy Marshall at lucy.marshall@dundeecab.casonline.org.uk for an application pack.

Please note that the post is subject to the disclosure of criminal history information.

Dundee City Council

Dundee draws skilled workers from a 60-minute catchment population of 640,000 and has a local population of over 140,000. The availability of a large pool of highly skilled labour is a key feature in the Dundee economy. Flexibility in the labour force is currently more prevalent in Dundee than in Scotland as a whole. All forms of labour market flexibility - part-time, temporary employment, self-employment and shift work - are widely operational within the city. Labour force stability in the city is excellent, enabling companies to plan with confidence. Labour turnover levels are less than 5% and absenteeism averages 2%.

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