Dundee Citizens Advice Bureau is an independent and innovative advice organisation, providing holistic advice and support to local people.
About the role
> Job Title: Bureau Triage Support Assistant
> Location: Dundee
> Hours per week: 35 hours per week
> Type of contract: Fixed-term contract until 31 March 2021 (possible extension if funding secured)
> Salary: £20,932 - £22,258 per annum (commensurate with experience)
> Closing Date: 18th December 2020
> Interviews: 21st December 2020
About the job
We are looking for a client-focused experienced telephone triage support assistant for our bureau. This role is our front line contact, answering our busy helpline and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our Session Supervisor.
The successful candidate will be an all-rounder, with exceptional organisational and multi-tasking skills. You will have relevant experience, excellent customer service skills and demonstrate strong oral and written communication skills. Proficiency using a range of IT tools to carry out your work as well as a sound knowledge and proven experience of databases, websites, social media and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.
Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.
How to apply
Please contact Lucy Marshall at firstname.lastname@example.org for an application pack.
Please note that the post is subject to the disclosure of criminal history information.