Improving Services Through Listening to Customers


21st April 2021

Efforts to improve council services following feedback from people in the city during the pandemic are to be highlighted to the policy and resources committee.

A ‘chit chat’ line to support people in recovery from addiction, welcome back surveys for families returning to nurseries following closures, the Fuel Well fuel poverty scheme and the use of the Safe Zone bus to give support to vulnerable people during lockdown are all highlighted.

Council leader John Alexander said: “The pandemic has created enormous challenges for public services and the flexible response of our teams under these conditions is nothing short of amazing.

“While our normal methods of conducting face-to-face surveys has been virtually impossible, technology has allowed us to continue to keep in touch with people.

“This has resulted in flexible and innovative ways of delivering services during a global health emergency.

“I am pleased that council officers have listened to people and used innovative new ways to deliver services.

“The voices of those in our city like foster carers, families, children and young people are vital in letting us know how to make improvements.”

A full list of service improvements can be found in the report here

The council details the process every year on a special webpage here

The policy and resources committee meets on Monday April 26.

Dundee City Council

Dundee draws skilled workers from a 60-minute catchment population of 640,000 and has a local population of over 140,000. The availability of a large pool of highly skilled labour is a key feature in the Dundee economy. Flexibility in the labour force is currently more prevalent in Dundee than in Scotland as a whole. All forms of labour market flexibility - part-time, temporary employment, self-employment and shift work - are widely operational within the city. Labour force stability in the city is excellent, enabling companies to plan with confidence. Labour turnover levels are less than 5% and absenteeism averages 2%.

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