Dundee & Angus Chamber of Commerce
Membership Terms and Conditions
Our aim is to ensure that you have a positive and valuable experience throughout your Membership with Dundee & Angus Chamber of Commerce (“the Chamber”). We hope you will benefit fully from the range of services and opportunities we offer.
These Terms and Conditions form the basis of the legal relationship between a Member and Dundee & Angus Chamber of Commerce. By proceeding with the registration or joining process, you agree to be bound by these Terms and Conditions.
Membership Eligibility
Membership is open to all companies and organisations, regardless of location. Members do not need to have a base in the Dundee & Angus area to join.
Membership is open to:
- Companies, corporations, firms and other organisations;
- Separate business divisions (but not individual departments within the same organisation);
- Individuals trading on their own account;
- Members of professions and voluntary, social or public sector organisations with an interest in commerce, industry, trade or ancillary services.
Membership is a business entitlement rather than a personal one. All employees of a Member organisation may use Chamber services and benefits when acting on behalf of their employer.
Groups of Companies
Where a company that forms part of a group of companies successfully applies for membership, this does not entitle the parent company or any other subsidiary of the parent company to become a Member. Each company in the group shall be required to apply separately for membership or the parent shall take out a collective membership that embraces all parts of the group.[GC1]
Duration and Renewal
Annual Paying Membership
- Valid for 12 months from the date of joining.
- Membership runs for a minimum period of 12 months.
- Membership automatically renews at the end of each 12-month term.
- A renewal reminder will be emailed to the primary contact 14 days in advance.
- An invoice will be issued on the first day of the renewal month.
- Members may cancel renewal by providing written notice at least 14 days before the renewal date.
Monthly Paying Membership
- Valid for each calendar month payment is received.
- Membership runs for a minimum of one calendar month.
- Membership automatically renews monthly.
- A GoCardless mandate must be set up at the point of joining.
- Monthly fees will be deducted around the 15th of each calendar month.
- Members may cancel future renewals by providing written notice at least 14 days before the next payment date.
Fees and Payments
- Membership operates on a choice based tiered model.
- Members can select the tier that best aligns with their business needs.
- Membership fees are non-refundable once payment is received, except where cancellation is made within the cooling-off period (see below).
- Membership is non-transferable between businesses or other Chambers.
- Payment must be made within 30 days of the invoice date. If payment is not received within this timeframe, the Dundee & Angus Chamber of Commerce reserves the right to suspend your access to Chamber services and benefits until payment is received.
If payment is not received within this timeframe, the Chamber reserves the right to suspend services and benefits until payment is made.
Where misleading information is supplied that affects subscription calculation, the Chamber reserves the right to cancel membership if the correct fee is not paid. No refund will be given in such cases.
The Chamber plans to increase membership fees annually on 1 January by 3% or the annual RPI percentage (whichever is greater).
Cooling-Off Period
By submitting a membership application, you enter into a legal agreement with the Chamber. You may cancel the agreement within 14 days of the date of joining by notifying the Chamber in writing. Any fees paid during this period will be refunded in full.
Membership Termination
A Member may terminate his/its membership by giving notice in writing at least one month before the day when his/its next subscription is due.
The Chamber will be entitled to cancel your membership if any outstanding fees, including but not limited to the subscription fee, remain unpaid for a period of three months after the date that payment is due; you have behaved in an inappropriate manner towards other members or towards The Chamber; you bring The Chamber or its reputation and good standing into disrepute through your actions; you breached these terms and conditions.
Partner and Third-Party Offers
From time to time, the Chamber may share details of exclusive benefits available through our carefully selected partners (e.g. healthcare, HR, tax, or business services). You may opt out of receiving such communications at any time.
Any agreements made between a Member and a Chamber partner are solely between those two parties. The Chamber accepts no liability for any loss, cost, or damage arising from such arrangements.
Changes to Membership Benefits
The Chamber regularly reviews and refreshes its range of membership benefits to ensure they remain valuable and relevant. From time to time, benefits may change, but we will always aim to add value and improve the overall membership experience.
Chamber Communications
Regular communication with Members by email, phone, and social media is an integral part of membership. We aim to contact you only with information relevant to your business interests. You may request to stop receiving specific categories of communication at any time.
Membership Directory
Each Member is entitled to one listing in the online Members Directory under one company name. Directory contact information may include your company name, address, phone, email, website, and principal contact.
Use of directory information is restricted to legitimate business introductions and may not be used to compile marketing lists or shared with third parties, in accordance with GDPR.
Severance
Each provision contained in these terms and conditions shall be severable from any other provisions, and if any part of any provision shall be found to be invalid, illegal or void for any reason, this will not affect any other part of such provision or any other provision contained in these terms and conditions, which shall continue to have full force and effect.
Entire agreement
These terms and conditions supersede all prior agreements, negotiations, representations and proposals, whether written or oral, concerning the subject matter of the terms and conditions of your membership of The Chamber.
Other Prevailing Conditions
You also agree to be bound by the Articles of Association of Dundee & Angus Chamber of Commerce and such other by-laws of The Chamber as are in force from time to time.
Governing law
These terms and conditions shall be construed in accordance with the laws of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish Courts.
Third parties
No rights are conferred on any person who is not a party to these terms and conditions.
Assignment
You shall not assign any of your rights or obligations under these terms and conditions without our prior written consent. We shall have the right to assign or otherwise delegate all or any of our rights or obligations under these terms and conditions upon notification to you.
Disclaimer
Dundee & Angus Chamber of Commerce gives you no warranty or assurance about any recommendations or referrals we make in respect of third parties and the services they supply. You should always satisfy yourself as to the status of any such third parties and the suitability of the services they supply. All implied warranties and conditions are excluded to the maximum extent permitted by law.
Dundee & Angus Chamber of Commerce only provides you with such recommendations and referrals on the basis that all representations, warranties, conditions and other terms are excluded to the maximum extent permitted by law (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to any referral or recommendation).
Events
All events must be booked and, where a fee is payable, it must be paid in advance of the event. Failure to comply could result in your place at the event being withdrawn.
Failing to attend an event does not entitle you to a refund unless you have informed us of cancellation in writing within the timescale set out in the event booking form. Any other refunds are entirely at the discretion of The Chamber.
Errors and omissions
Every care is taken to ensure that all information in The Chamber’s publications, including the website and e-newsletter, is correct. However, there may still be errors and we apologise for any inconvenience that this may cause. If you find an error or omission, please let us know, and we will verify it and correct it as soon as possible.
Use of Chamber Logo Terms & Conditions
Members of Dundee & Angus Chamber of Commerce are entitled to use the Dundee & Angus Chamber of Commerce ‘Proud to be a member’ logo. These guidelines must be followed as a condition of its use. They are simply intended to maintain a consistent look for the Dundee & Angus Chamber of Commerce logo and to prevent its misuse.
- The logo may be used on any office stationery, marketing materials, tender documentation, vehicles and plant.
- The logo may be used in either monochrome or colour. When used in colour, it must follow the approved HEX values: #008A38 (green), #1D1D1B (black), and #FFFFFF (white). The secondary colour used in the logo is black.
- At no time must the use and/or context of the logo bring Dundee & Angus Chamber of Commerce into disrepute. Dundee & Angus Chamber of Commerce will be entitled to instruct a registered firm or client to remove the logo if, at its absolute discretion, it considers that continued use is prejudicial to the good name and reputation of the Dundee & Angus Chamber of Commerce service.
- At no time must the use and/or context of the logo be used to imply that Dundee & Angus of Commerce is endorsing a member product or service.
- Members may only use the logo for as long as they are registered with Dundee & Angus Chamber of Commerce. In the event that they are removed from the register, for any reason, Members must immediately desist from use of the logo.
- Dundee & Angus Chamber of Commerce is not liable for any costs that may arise from the requirement for a firm or clients to cease using the logo.
Privacy Policy
Dundee & Angus Chamber of Commerce is committed to protecting and respecting your privacy. We take the right to privacy of our members and all website visitors seriously, and we will only use any personal data collected and/or submitted to us during your use of this website in accordance with current UK data protection legislation and this policy.
This policy (and any other documents referred to on it) explains how any personal data that we collect from you, or that you provide to us, will be processed by us. Please click here to read the following points carefully to be sure you understand our views and practices regarding your personal data and how we will treat it.
Please email info@dundeeandanguschamber.co.uk with your complaint. Alternatively, you can call us on 01382 228545. Please give as much detail as possible. Upon receipt of your complaint, we will then arrange for the right person to investigate and respond to your concerns. Following our complaints procedure does not affect your legal rights. Below is an outline of our complaint’s procedure:
- DACC acknowledges all written complaints within five working days.
- DACC will investigate the details of a complaint and take appropriate action at each stage of the investigation.
- All complaints about will be referred immediately to the appropriate member of the team or Chamber contact.
- A senior member of the DACC leadership team will investigate.
DACC resolves to complete investigations into complaints within 31 days and to respond in the same time scale. - Should there be a requirement for escalation of a complaint then the route to further investigation will be through Alison Henderson, CEO and then put to the President and Vice-President for consideration.
The British Chambers of Commerce (BCC) and Scottish Chambers of Commerce (SCC)
The Dundee & Angus Chamber of Commerce is part of the accredited UK network of Chambers of Commerce. As part of this network, the Chamber may share your company’s email address with the British Chambers of Commerce (BCC) and Scottish Chambers of Commerce (SCC) for research purposes only.
What Does BCC and SCC Do with Your Data?
- BCC and or SCC will contact you only to invite participation in national policy surveys (around 5 per year).
- All survey data is anonymised and aggregated before publication or use.
- BCC and or SCC never uses your data for marketing or commercial purposes.
You can unsubscribe from BCC and or SCC communications at any time.
