Dundee & Angus Chamber of Commerce is committed to protecting and respecting your privacy. We take the right to privacy of our members and all website visitors seriously, and we will only use any personal data collected and/or submitted to us during your use of this website in accordance with current UK data protection legislation and this policy.
This policy (and any other documents referred to on it) explains how any personal data that we collect from you, or that you provide to us, will be processed by us. Please read the following points carefully to be sure you understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 ("the Act"), the data controller is Dundee & Angus Chamber of Commerce, Unit 37 City Quay, Camperdown Street, Dundee, DD1 3JA.
Information that we may collect from you
The information that we collect via this website may include:
· Any personal details that you submit such as your name, address, email address and other information.
· Your IP address (this is your computer's individual identification number for internet connection) is automatically logged by our web server. This is used to note your interest in this website.
· Details of your visits to this website (including, but not limited to, traffic data, location data, weblogs and other communication data) and the resources that you access.
· If you contact us, we may keep a record of that correspondence.
Purpose of processing
The personal data collected is used by the Chamber to give you information in relation to Chamber membership, the Chamber’s website, other Chamber services, customer administration, prospecting new members, account management with existing members, to process and respond to queries received from the public or other relevant stakeholders, to contact you to seek your views or comments on emerging political or economic issues and to send marketing communications on the Chamber's behalf or on behalf of the Chamber's partners. The Chamber may perform statistical analyses of user behaviour and characteristics to measure interest in and the use of various sections of the website. The personal data held by the Chamber may also be used on an aggregate basis without any personal identifiers to provide third parties with information, such as the composition of membership, and to help us develop new member services and products, improve the features and content of the website or other marketing material, and to provide sponsors and others with aggregate information about our members, website users and their usage patterns in relation to services and/or the website.
If you or your parent company are a current member of Dundee & Angus Chamber of Commerce, opting out of promotional emails will not stop all communication from us. By becoming a member of the Chamber, your firm is signing you up to receive certain information related to the organisation. It is a constitutional requirement for us to send this information to you.
If you are not a member of the Chamber or if your or your parent company’s membership has lapsed, you can choose to opt in or out of further contact with us. We also receive non-member data through networking (eg business cards, event registrations) and add these details, if relevant, onto our CRM or other data management system. We may on occasion receive ‘opt-in’ data (lists from reputable providers) for promotional campaigns.
What we do with the information we collect?
We will use information you supply and/or we collect through this website to:
· build our relationship with our members;
· attract new members;
· tell you about goods and/or services which we provide, or which third parties provide, which we feel may be of interest to you;
· canvas your views through surveys in relation to the services we offer, although you do not have to respond to them;
· keep our membership records up to date.
We may pass the information you supply and/or we collect through this website to third parties who provide goods and/or services which may be of interest to you.
Your information may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with any regulatory rules/codes/laws. It may also be used for research and statistical purposes. It may be transferred to any country, including countries outside the European Economic Area, for any of these purposes and for system administration. Where this happens, we will ensure that anyone to whom we pass your information agrees to treat your information with the same level of protection as if we were dealing with it.
We may disclose your personal information to third parties without your prior consent:
· in the event that we sell or buy any business or assets: in which case we may disclose your personal data to the prospective seller or buyer of said business or assets;
· if we or substantially all of our individual assets are acquired by a third party: in which case personal data held by us about our members will be one of the transferred assets;
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this site: any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We would like to send members and non-members information about Dundee and Angus Chamber of Commerce including membership benefits, event and training invitations and newsletters. If you have consented to receive marketing, you may opt out at any time by following the ‘unsubscribe’ button on our emails.
How long will we store your data for?
We will store your data for the duration of your membership. We will also keep details for 36 months post-resignation, after which we will delete all personal information and keep only organisation details for archiving purposes.
Personal information we gather for non-members via event and training bookings will be deleted after 12 months of inactivity on each record (if no further bookings have been made by the individual in 12 months).
This site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of up to £10.
DACC Complaints Procedure
If something goes wrong and you've got an issue with any part of the Chamber service or activities, we want to hear from you so that we can resolve the issue and hopefully put right the problem. If there is anything that you need to raise with us, please contact a member of the team on 01382 228545. If you feel it needs escalation, please contact Laura Rhoney, COO - you can reach her on 01382 228545 or by email to firstname.lastname@example.org.
Please give as much detail as possible. Upon receipt of your complaint we will then arrange for the right person to look into and respond to your concerns. Following our complaints procedure does not affect your legal rights. Below is an outline of our complaints procedure;
" DACC acknowledges all written complaints within five working days.
" DACC will investigate the details of a complaint and take appropriate action at each stage of the investigation.
" All complaints about will be referred immediately to the appropriate member of the team or Chamber contact.
" DACC resolves to complete investigations into complaints within 31 days and to respond in the same time scale.