D&A College, Angus Council Skills & Employability Team, and the ESP Group proudly announce the launch of the Contact Centre Academy. This 4-week programme is designed for individuals who are currently unemployed with a genuine desire to work hard and provide excellent service.
About the Academy:
Running from 19th February to 15th March, the Contact Centre Academy focuses on honing technical and meta skills in a simulated work environment. We are seeking individuals with a passion for customer service, ready to embark on a transformative journey.
Information Open Day – 12th Feb:
Join us on 12th February from 10am-12pm at D&A College- Arbroath Campus, Calc Building, for an Information Open Day. Dive into the details of the programme, learn about the ESP Group, and sign up for an opportunity designed for those with a genuine passion for delivering outstanding customer service. No experience required – just bring your enthusiasm and commitment to hard work.
Guaranteed Interviews with the ESP Group:
Upon successful completion, participants will get a guaranteed interview with the ESP Group in Arbroath.
Over the past 30 years ESP Group, which consists of two operating companies, Journeycall in Arbroath and Systex in Hull, and over 300 staff, has earned its prestigious reputation as a trusted partner for companies worldwide, delivering exceptional results and exceeding client’s expectations.
There has never been a more exciting time to join the ESP Group, having recently secured some significant new contracts, and invested £1.5m in new technology aimed at creating the best experience for customers and employees. ESP are passionate about creating careers – not just jobs.
In addition to salary packages which are aligned to or above the area or industry average, a whole host of benefits are offered to look after you – both in and out of work. These include:
· Flexible Working – flexible working options are available to all employees
· Health & Wellbeing Cash Plans – flexible health benefit plans
· Financial Advice & Support – including wage drawdown tools
· Mental Health & Wellbeing Support – access to a variety of employee assistance tools
· Local Discounts – at a range of local shops, eateries and service providers
· Development Opportunities - partnerships with accredited learning providers & established internal pathways
How to Get Involved:
For more information, to sign up, or for general enquiries, pop along to the open day on 12th February, or contact business@dundeeandangus.ac.uk.
The Contact Centre Academy is not just a course; it's a transformative experience opening doors to a brighter future for individuals ready to embark on a career in customer service. Join us and bring your passion for service to life!
The ESP Group
The ESP Group is an experienced and reliable outsourced partner of choice, offering true peace of mind to clients and customers by delivering bespoke customer care solutions. With over 30 years of remarkable growth, the ESP Group is a trusted provider of end-to-end services. From omni-channel customer experience to back-office support, product fulfilment, and cutting-edge technology solutions, its comprehensive offerings cater to diverse client needs. Serving companies globally, delivering exceptional results and exceed expectations.
