A new report details how Dundee City Council is committed to improving its services by listening to feedback from people who use them.
Comments are used across service areas to help enhance the way that the council goes about its business, councillors will be told.
The policy and resources committee will hear how developments for looked after children, nursery pupils and also for general council advice services have been put in place in response to suggestions from people across Dundee.
Council leader Councillor John Alexander said: “I am absolutely committed to keep up our efforts to improve services for people by listening and responding to their comments about the way we work.
“The report that will be considered by the committee is a comprehensive overview of how we go about this.
“I am very pleased to see how service areas are extremely approachable and really take on board suggestions from people that can help us improve.
“The council has also gone out to the public on the Dundee Decides exercise and we consulted widely on the budget through our Conversation with the City.
“We will continue to work closely with the people of Dundee to ensure that the services we deliver for them can be easily accessible and helpful to them.
“I am very impressed by the way that we also seek to encourage people to get in touch with us through a variety of methods and that we will learn from
The full list of service improvements is available in the report to policy & resources at http://bit.ly/2v74FpN
Members of the policy & resources committee are being asked to agree that these details are then put onto a special section of the council’s website titled “we listened…we acted”.
Highlights from 2018 area are available at https://www.dundeecity.gov.uk/service-area/chief-executive/chief-executives-services/we-listened-we-acted
The policy and resources committee meets on Monday April 22.
Dundee City Council
Dundee draws skilled workers from a 60-minute catchment population of 640,000 and has a local population of over 140,000. The availability of a large pool of highly skilled labour is a key feature in the Dundee economy. Flexibility in the labour force is currently more prevalent in Dundee than in Scotland as a whole. All forms of labour market flexibility - part-time, temporary employment, self-employment and shift work - are widely operational within the city. Labour force stability in the city is excellent, enabling companies to plan with confidence. Labour turnover levels are less than 5% and absenteeism averages 2%.
