Perthshire water firm Castle Water has announced plans to merge with Affinity for Business (Retail) Limited, which provides water services to c.50,000 business customers throughout the UK.
The merger will allow more efficient billing, reduced administration and improved customer service for the many Affinity for Business customers already served by Castle Water.
As well as providing services to 350,000 business and charity customers throughout England and Scotland, Castle Water is now a leading supplier to the England Public Sector through the Crown Commercial Service framework - supplying local authorities, schools and NHS Trusts throughout England.
The merger is planned for 1 April 2020 and the Affinity for Business Welwyn Garden City office will become the new hub for Castle Water in the south of England.
Castle Water and Affinity for Business share a commitment to providing the highest levels of customer service, shown in the consistently high Trustpilot scores achieved by both organisations. This merger will improve customer service and reduce administration for customers. Following the merger, many Affinity for Business customers will benefit from having a single supplier for water and wastewater.
- Castle Water CEO, John Reynolds
Castle Water has the experience and scale to build on the brilliant foundations we have established in the last 3 years. Not only will Affinity for Business staff bring excellent customer service standards to this merger, they will also be adding an award-winning, role-model business culture. We are working closely to ensure a smooth transition and continuity of service for our customers.
- Helen Gillett, Managing Director, Affinity for Business
Castle Water
Castle Water is the leading independent water retailer in the UK. We supply hundreds of thousands of businesses, charities, and public bodies throughout England and Scotland. We provide water retail services to all types and sizes of organisation. We have expertise of working in hard to reach areas, ranging from dispersed rural sites to high density urban environments nationally.
